Getting Started

Thank you for choosing Bentley’s software as your solution of choice.

We understand how important it is to get the most out of every working moment, limit downtime, and use each software application to its fullest potential. That’s why every software purchase through Virtuosity comes with a Virtuoso Subscription which bundles your software license with “Keys” or credits that can be redeemed for expert services, consulting, training, and more. This ensures that you have both the software you need and the support you need to get started right away.

We are committed to your success and look forward to helping you overcome any challenges so you can achieve your goals. You can get quick access to our experts via the web chat on the bottom right-hand side of your screen. As a Virtuoso Subscriber, we want you to have the best user experience possible and your success is our business.

Questions about your order, payments, or cancellations? Click here.

Once your order is complete and payment has been received, here’s what to expect next:

• You will receive an email (if you have not already) with the following subject line: “Your Bentley licensing information”
• You will be contacted by a member of our User Success team over the coming days to create a customized plan to redeem your “Keys” for expert services, training, consulting, and/or mentoring to ensure you maximize the return on your investment. Our goal is to ensure that you get the most out of your Virtuoso Subscription. In the meantime, explore Learning Paths by browsing our Knowledge Base or checkout the library of training.

Helpful links to get started:

• How Practitioner Licenses work
  Learn more about what a Practitioner License is, how they work, and how to register and assign users.
• Manage your license assignments
  This short video will show you everything you need to know about managing user and license assignments.
• Access your software
  Once your order is through fulfillment, you can access your software via the Bentley CONNECT portal.
• Getting Started Tutorials
  Whether you are an end user or an admin, browse this playlist of short videos to help you get started.
• Get the most out of your software investment
  Learn more about the “Keys” to success. As a Virtuoso Subscriber, you can start redeeming your “keys” to get the expert services and training you need right away. You can also find some great Learning Paths by browsing our Knowledge Base or checkout the library of training.
• View your orders
  Order details will be available via the My Account page on virtuosity.bentley.com. Questions about your order?
• Looking for your invoice?
  Your invoice was emailed to you upon payment of your order. Please be sure to check your spam folder.
  The invoice email is delivered from Virtuosity <[email protected]> with subject line: Invoice for order #xxxxx on Virtuosity

Where can I find answers to more of my questions?

To view a more comprehensive list of Frequently Asked Questions, please visit this page.
To check the version of CONNECTION Client and to learn how to update, please visit CONNECTION Client FAQs.